The number one trait for any good team leader is great listening skills. Contrary to popular belief, the meaning of leadership is “to be of service”. To be of service, you need to be in the listening with your team and with your customers. Your basic job as a leader is to clarify what needs to be done and to remove those obstacles that prevent it from being done. That’s it! Easier said than done!
What happens many times is that we let our ego interfere with our leadership and listening transforms to telling, clarifying becomes confusion or chaos and the obstacle becomes you. Being of service doesn’t mean that you are weak. It is the opposite. When you are of service, you provide your team with strength from your knowledge, your experience and your wisdom.
The three steps of a great listener are as follows:
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Jim Connolly is Founder of CEO Chef and author of three team building and leadership development books.